Frequently asked questions about our services
All Services of Camino Cómodo they are contracted previously from the website or by phone.
When you have chosen the dates and accommodation, you send us your plan and we send you a budget taking into account the amount of luggage, days and stages, places and dates.
In any case, the quickest and easiest thing to do is to hire the carrying backpacks on the way Santiago from caminocomodo.com
Between 8:00 a.m. and 8:30 a.m., you must have your backpacks or suitcases ready, since most commissioned carriers pass at that time and cannot return later again.
On the Portuguese road within Portugal you should take into account that it is one hour less.
In any case, when hiring each pack, the schedule is indicated.
Yes, if you do not travel with backpacks and decide to use travel suitcases, the maximum weight is 20 kg and the size is 20x40x55 as you can see in the following image.
Outside of that weight and size we are not responsible for possible damage caused by transporting the luggage.
Likewise, we cannot be held responsible for breakages due to the poor quality or poor condition of the suitcases, or for communications of breakage days after the suitcase or backpack is delivered to the accommodation.
The transfer of backpacks is carried out from the reception of the accommodation that you leave, to the reception of the establishment to which you are going.
The backpacks may not have hanging objects, or poorly closed pockets and all must be properly labeled.
Camino Cómodo and the establishment where the backpacks are delivered, are NOT responsible for the objects that disappear or lose.
Agencies are our main clients and we specialize in them.
We do not form groups, but if you already have formed groups, the services of Camino Cómodo They are the best option on the Camino.
As long as they have a reception we can pick up and deliver backpacks. If there is no one and we do not have a telephone number to call to notify that we are going to deliver or pick up, it will be impossible to carry out the transport.
The prices on the page are for each suitcase, backpack or package, they are not prices per person.
When hiring a pack, indicate the number of packages (suitcases or backpacks) and the page will automatically show you the total price for the selected pack or stage.
The services are paid by bank transfer, bank card or in cash at the beginning of the same or when contracting a pack or stages from the web.
You can also pay agreed services by phone or by email from this link.
No, the transport of luggage to tourist apartments or private houses within Santiago of Compostela. For this we offer 2 slogans you can see here.
Nor can luggage be delivered to tourist flats or houses, on any road, when they do not have luggage reception between 8:30 am and 13:00 pm.
The price of the pack is the total of each stage. If you hire a pack of 5 stages that costs a total of 25 euros, it means that you will pay 5 euros for each stage.
If you contract this pack for 2 suitcases or backpacks (packages) the price will be multiplied by 2, and so on.
We have packs that start in Sarria and O Cebreiro, some with more stages and others with less. Enter to package section and see which one interests you the most. Once inside you will see the price for one suitcase, for two, for three, the price is per package, not per person.
We do not recommend nor are we responsible for the breakage of bottles or glass objects when transporting backpacks, since backpacks, above all, can suffer blows during transport or when being moved in the accommodation. It is also not allowed to leave large objects attached to the backpacks, which can be loosened or broken easily, and each carrier can even refuse to transport that backpack.
The ideal is to have everything inside the backpack, well closed or protected in case it is something fragile.
Comfortable Road is made up of different carriers that cover various roads and stages. Our goal is to bring your luggage as soon as possible and in the best conditions, but We cannot be held responsible for broken handles or wheels. because it is necessary to use it for daily transport, that is why we advise you not to travel with fragile suitcases or with a lot of weight, better always about 15 kilos maximum.
Attention XNUMX-hour: Claims are only accepted on the same day the luggage is transported, as long as you have placed the order online.
When placing an order for luggage transportation, we offer the possibility of insuring your backpack/suitcase in case of partial or total breakage of it, valuing, in the case, a maximum amount of up to €60 or its replacement with a similar one. characteristics. In this case, photographs of the suitcase/backpack must be sent via WhatsApp to phone number 678621047 on the same day of the breakage.
In the event of theft, upon presentation of the corresponding report, the amount of €60 will be paid.